Refund policy

30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues Please inspect your order upon reception and contact us immediately at support@xtenofficial.com if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make it right.

Buyer's Remorse / Non-Defective Returns If you wish to return an item for personal reasons (e.g., changed your mind), the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that the customer is responsible for the return shipping costs.

To start a return, you can contact us at support@xtenofficial.com.